We take your privacy seriously. This document explains exactly what personal data bj11 collects, why we collect it, how it is stored, and the rights you hold as a valued player from Bangladesh.
Your Data, Our Responsibility
Six core commitments that define how we handle your personal information on our platform.
Every piece of data transmitted between your device and bj11 is protected by 256-bit SSL/TLS encryption — the same standard used by global banking institutions.
Personal data is stored on hardened, access-controlled servers. Only authorised personnel can access identifiable data, and all access events are logged and audited.
bj11 never sells, rents, or auctions your personal data to third-party advertisers or data brokers. Your information stays within the bj11 ecosystem.
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team — no lengthy processes, no runarounds.
We use cookies strictly for session management, platform analytics, and improving user experience. We do not use third-party tracking cookies for profiling or targeted advertising.
bj11 is required by law to collect and verify identity documents. This data is held securely, used solely for compliance purposes, and never shared beyond legal requirements.
This Privacy Policy describes how bj11 (operating at https://bj-11.io, hereinafter referred to as "bj11," "we," "us," or "our") collects, uses, stores, protects, and discloses personal information obtained from users ("you," "Player," or "User") of our online casino and sports betting platform. By creating an account, making a deposit, placing a wager, or otherwise using the bj11 platform, you expressly consent to the collection and use of your information as outlined in this Privacy Policy.
This Privacy Policy applies exclusively to data collected through the bj11 website, mobile-optimised site, and any related services provided under the bj11 brand. It does not apply to information collected offline, through third-party websites linked from our platform, or through external payment processors, although we require such processors to maintain equivalent privacy standards. We recommend reviewing the privacy policies of any third-party service you interact with when using bj11.
bj11 serves players primarily from Bangladesh and operates in compliance with applicable data protection regulations including standards aligned with the General Data Protection Regulation (GDPR) framework. We are committed to transparency in how we handle personal data and to providing you with meaningful control over your information. If you do not agree with any provision of this Privacy Policy, you must immediately cease using the bj11 platform.
To provide a secure, personalised, and compliant gaming experience, bj11 collects various categories of personal data at different stages of your interaction with our platform. The specific data collected depends on your activities — browsing, account registration, identity verification, deposits, withdrawals, gameplay, and customer support interactions.
When you register for a bj11 account, we collect the following mandatory information to create and maintain your player profile:
Under anti-money laundering (AML) and Know Your Customer (KYC) regulations, bj11 is legally required to verify the identity of all players before processing withdrawals. The documents we collect for verification purposes include:
Identity verification is not optional — it is a legal requirement under international anti-money laundering standards and responsible gaming regulations. Verification protects both bj11 and legitimate players by preventing underage gambling, identity theft, fraud, and financial crime. All submitted documents are stored securely and handled in strict confidence.
We collect and retain detailed records of all financial transactions conducted on your bj11 account, including:
Note that bj11 does not store full credit card numbers, CVV codes, or complete bank account numbers. Payment processing is handled by PCI-DSS certified third-party payment gateways, and we only retain transaction metadata necessary for accounting, dispute resolution, and regulatory compliance.
To deliver personalised gaming experiences, maintain platform integrity, and comply with responsible gaming obligations, we track your gameplay activity including:
When you access bj11, our systems automatically collect technical information about your device and connection to ensure platform security and optimise performance:
When you contact bj11 customer support via live chat, email, or phone, we collect and retain records of those interactions including your messages, questions, complaints, and our responses. This data is used to resolve your queries, improve service quality, train support staff, and maintain an auditable record for dispute resolution purposes.
bj11 collects personal data for specific, legitimate purposes that are essential to operating a secure and compliant online gambling platform. We do not use your information for purposes beyond those outlined below without obtaining your explicit consent.
Your registration data is used to create and maintain your bj11 account, authenticate your identity upon login, and provide you with access to the full range of gaming products. We use your contact information (email and phone) to send transactional notifications such as deposit confirmations, withdrawal status updates, password reset instructions, security alerts, and mandatory account updates. These communications are not promotional and cannot be opted out of as they are essential to account operation.
bj11 is legally obligated to verify player identities, prevent underage gambling, detect fraudulent activity, and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Your identity documents, transaction history, IP addresses, and device fingerprints are analysed using automated fraud detection systems and manual review processes to identify suspicious patterns such as:
When suspicious activity is detected, we may freeze accounts, request additional verification, withhold withdrawals pending investigation, and in cases of confirmed fraud, report findings to relevant authorities and permanently ban offending accounts.
Your financial data and payment method details are used to process deposits, execute withdrawal requests, reconcile account balances, resolve payment disputes, and generate financial reports for auditing and tax purposes. We share minimal necessary information with payment processors (bKash, Nagad, Rocket, banking partners) to facilitate transactions, but we never share your full financial credentials with unauthorised parties.
bj11 monitors gameplay patterns to detect signs of problem gambling behaviour such as prolonged session durations, rapidly escalating bet sizes, frequent deposit-loss cycles, or attempts to circumvent self-imposed limits. When concerning patterns are identified, we may proactively reach out to offer responsible gaming resources, suggest deposit or loss limits, or temporarily suspend accounts to prevent harm. Your gameplay data is also used to enforce any self-exclusion periods or cooling-off periods you have requested.
Aggregated and anonymised usage data is analysed to identify popular games, understand user navigation patterns, detect technical issues, optimise page load times, and improve overall platform performance. On an individual level, we use your game preferences and betting history to recommend games you might enjoy, personalise promotional offers (with your consent), and tailor the user interface to match your activity profile. All personalisation features respect your privacy settings and can be disabled via account preferences.
If you have opted in to receive marketing communications during registration or via account settings, we may send you promotional emails or SMS messages featuring bonus offers, new game launches, tournament announcements, and seasonal promotions. These communications are always optional — you can unsubscribe at any time by clicking the unsubscribe link in any email, replying STOP to SMS messages, or adjusting preferences in your account dashboard. We never share your email or phone number with third-party marketers.
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Registration Details | Account creation, authentication | Contract performance |
| Identity Documents | KYC/AML compliance, age verification | Legal obligation |
| Transaction Records | Payment processing, financial reporting | Contract performance, legal obligation |
| Gameplay Data | Service delivery, responsible gaming | Legitimate interest, contract performance |
| Device/IP Data | Fraud prevention, security, UX optimisation | Legitimate interest |
| Marketing Preferences | Promotional communications | Consent (opt-in) |
bj11 does not sell, rent, lease, or auction your personal data to any third party for marketing purposes. However, in the course of operating our platform and complying with legal obligations, we may share limited personal information with trusted third-party service providers and authorities under the following circumstances:
To facilitate deposits and withdrawals, we share necessary transaction details with payment service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), and other banking partners. These providers receive only the information required to complete transactions (account identifiers, transaction amounts, timestamps) and are contractually obligated to handle your data in accordance with banking security standards and applicable financial regulations.
bj11 integrates third-party casino games from providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and others. When you launch a game, limited session data (player ID, account balance, game session identifier) is shared with the game provider to enable gameplay. These providers do not receive your personally identifiable information (name, email, address, documents) and are bound by strict data processing agreements.
Our live chat, email support, and ticketing systems may be powered by third-party platforms that process your messages, support requests, and contact details on our behalf. These service providers operate under data processing agreements that prohibit them from using your data for any purpose other than delivering support services to bj11 players.
We use analytics tools to measure website traffic, track user behaviour, identify technical errors, and optimise platform performance. These tools may collect anonymised or pseudonymised usage data including page views, click patterns, and session durations. We configure these services to respect user privacy by masking IP addresses and disabling cross-site tracking where possible.
bj11 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or government authorities when legally required to do so. Such disclosures occur in response to valid legal requests (subpoenas, court orders, warrants), to investigate suspected illegal activity (fraud, money laundering, underage gambling), to enforce our Terms and Conditions, or to protect the rights, safety, and property of bj11, our users, or the public. We will notify you of such disclosures where legally permitted.
In the event that bj11 is acquired by, merged with, or sells substantially all of its assets to another entity, your personal data may be transferred to the acquiring organisation as part of that transaction. We will notify affected users via email and/or prominent site notice before any such transfer occurs, and you will have the opportunity to request account closure and data deletion if you do not wish to continue under the new ownership.
bj11 will never sell your email address, phone number, or personal information to marketing companies, data brokers, or advertisers. We will never share your identity documents with unauthorised third parties. We will never use your data for purposes unrelated to operating the bj11 platform unless you provide explicit, informed consent.
bj11 retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The specific retention periods vary by data category:
After the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be linked back to any individual. Anonymised data may be retained indefinitely for statistical analysis and platform improvement purposes.
bj11 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
Despite our best efforts, no method of data transmission or storage is 100% secure. While we employ robust security measures, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorised access to your account.
bj11 uses cookies and similar tracking technologies to enhance platform functionality, remember your preferences, maintain login sessions, and analyse site usage patterns. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies allow the website to recognise your device on subsequent visits and deliver a personalised, seamless user experience.
Most web browsers allow you to control cookies through browser settings. You can configure your browser to block all cookies, accept only first-party cookies, or receive a notification before a cookie is stored. However, disabling essential cookies will prevent you from logging in and using core platform features. Disabling functional or analytics cookies may reduce user experience quality but will not block access to the site.
To learn how to manage cookies in your specific browser, please refer to your browser's help documentation (Chrome, Firefox, Safari, Edge all provide detailed cookie management guides). Note that cookie settings are device- and browser-specific — if you use multiple devices or browsers, you must adjust settings on each one.
bj11 respects your right to control your personal data. Depending on your jurisdiction and applicable data protection laws, you may have some or all of the following rights regarding the personal information we hold about you:
You have the right to request a copy of the personal data we hold about you. This includes your registration details, identity verification documents, transaction history, gameplay records, and communications with support. You can request a data export by contacting our support team at [email protected]. We will provide the requested information in a structured, machine-readable format within thirty (30) days of your request.
If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. You can update most information directly through your account settings dashboard. For changes to verified information (name, date of birth, address), please contact support and provide updated documentation to support the change.
You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent for data processing activities that were based on consent. However, we may be legally required to retain certain data for compliance purposes (AML, KYC, financial record-keeping) even after you request deletion. In such cases, we will anonymise or restrict processing of your data to the minimum extent required by law.
You can request that we temporarily suspend processing of your personal data in certain situations, such as while we verify the accuracy of disputed data or assess the legitimacy of a deletion request. During a restriction period, we will store your data but not actively use it except for limited purposes such as legal defence or protecting the rights of another person.
You have the right to receive your personal data in a portable format and to request that we transfer it directly to another service provider where technically feasible. This right applies to data you have provided to us and that we process based on your consent or for contract performance.
You may object to data processing activities that are based on our legitimate interests (such as fraud prevention or platform analytics) if you believe such processing violates your rights or freedoms. We will cease the processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for legal claims.
Where we process your data based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal. You can withdraw marketing consent by clicking unsubscribe links in emails, adjusting preferences in your account dashboard, or contacting support.
To exercise any of the above rights, please contact bj11 customer support via email at [email protected] with the subject line "Data Privacy Request" and clearly state which right you wish to exercise. We may require verification of your identity before fulfilling your request to prevent unauthorised access to your data. We will respond to all valid requests within thirty (30) days, or inform you if additional time is required due to the complexity of the request.
bj11 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will notify affected users via email to the address registered on their account and/or display a prominent notice on the bj11 website for a period of at least thirty (30) days before the changes take effect.
The "Last Updated" date at the top of this document indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the bj11 platform after any changes to this Privacy Policy constitutes acceptance of those changes. If you do not agree with a revised Privacy Policy, you must cease using bj11 and may request account closure and data deletion as outlined in Section 7.
If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact the bj11 Data Protection Team:
We take all privacy concerns seriously and are committed to resolving any issues promptly and transparently. Thank you for trusting bj11 with your personal information.
Our dedicated support team is here to help clarify any aspect of our Privacy Policy, assist with data access requests, or address concerns about how your information is handled. Contact us anytime — we're available 24/7.